Terms & Conditions

ESSMEI provides hair-related products and services, including but not limited to hair extensions, wigs, hair systems, hairpieces, custom hair products, private label services, wholesale supply, sample orders, product consultation, and related customer support.

Our website is mainly intended for business customers, including salons, hairstylists, distributors, wholesalers, retailers, and other professional buyers.

The information on our website is provided for general business and product reference purposes. Product details, prices, availability, colors, packaging, delivery times, and service options may change from time to time without prior notice.

You may use our website only for lawful purposes and in a way that does not damage, disable, or interfere with the normal operation of the website.

You agree not to:

• Use our website for fraudulent, misleading, or illegal activities;
• Copy, reproduce, or misuse our website content, product images, product descriptions, videos, designs, logos, or brand materials without our written permission;
• Attempt to gain unauthorized access to our website, systems, customer data, or business information;
• Upload or send viruses, malware, spam, or harmful content;
• Use automated tools, bots, scraping tools, or similar technologies to collect website content or business information without permission;
• Misrepresent your identity, business, or authority when contacting us or placing an order.

We reserve the right to restrict, suspend, or block access to our website if we believe a user has violated these Terms & Conditions.

We make reasonable efforts to provide accurate product descriptions, images, colors, lengths, specifications, materials, and other information on our website.

However, due to the nature of hair products, certain differences may occur, including but not limited to:

• Color differences caused by lighting, screen settings, photography, or production batches;
• Slight differences in hair length, weight, texture, curl pattern, density, or color tone;
• Natural variations in human hair products;
• Differences between sample products and bulk production;
• Minor differences caused by handmade production or customization.

Product images, videos, and descriptions are for reference only. Final product appearance may vary depending on product type, production batch, styling, installation method, lighting, and customer usage.

When you place an order with us, you are responsible for ensuring that all order details are accurate, including product type, color, length, quantity, shipping address, contact information, packaging requirements, customization details, and any other specifications.

An order is considered confirmed only after we have accepted the order and received the required payment or deposit.

For custom orders, private label orders, bulk orders, or made-to-order products, production may begin only after order confirmation, payment confirmation, and final approval of product details.

Once production has started, changes or cancellations may not be accepted, or may be subject to additional costs.

Payment methods, shipping, delivery, returns, exchanges, and refunds are handled according to our Payment Terms, Shipping Policy, and Return & Refund Policy. Please review these policies carefully before confirming or placing an order.

Hair products require proper care, installation, maintenance, and storage.

Customers are responsible for following suitable care instructions and using professional installation and maintenance methods.

We are not responsible for product issues caused by:

• Improper washing, brushing, drying, styling, or storage;
• Excessive heat styling;
• Bleaching, coloring, perming, chemical treatment, or toning;
• Improper installation or removal;
• Use of unsuitable hair care products;
• Normal wear and tear;
• Lack of maintenance;
• Customer misuse or damage after delivery.

Product lifespan may vary depending on product type, hair quality, usage frequency, care routine, installation method, and environmental factors.

All content on our website, including text, product names, product descriptions, photos, videos, graphics, logos, trademarks, designs, layout, icons, and other materials, belongs to ESSMEI or our licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, display, publish, sell, or use our content for commercial purposes without our prior written permission.

Unauthorized use of our intellectual property may result in legal action.

If you subscribe to our emails, request product information, or communicate with us, we may send you business-related communications, product updates, promotional offers, new product announcements, or other relevant information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us directly.

Even if you unsubscribe from marketing emails, we may still send you necessary service-related messages about inquiries, quotations, orders, payments, shipping, customer support, or legal notices.

We make reasonable efforts to keep our website and product information accurate and up to date. However, we do not guarantee that all website content will always be complete, accurate, current, error-free, or available.

Our website, products, services, and content are provided on an "as available" and "as is" basis to the maximum extent permitted by law.

We do not guarantee that our website will be uninterrupted, secure, free of errors, or free of viruses or harmful components.

To the maximum extent permitted by applicable law, ESSMEI shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of business, loss of data, loss of goodwill, or business interruption arising from your use of our website, products, or services.

Our total liability for any claim related to an order shall not exceed the amount paid by the customer for the specific product or order giving rise to the claim, unless otherwise required by applicable law.

Nothing in these Terms & Conditions excludes or limits liability that cannot be excluded or limited under applicable law.

We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services, legal requirements, or policies.

The updated version will be posted on this page with a new "Last Updated" date.

Your continued use of our website or services after any changes means that you accept the updated Terms & Conditions.