Shipping Policy
Updated May 15, 2026
We ship hair systems and related products to customers worldwide. This preview demonstrates a more compact destination table that can be expanded by region on desktop and mobile.
Shipping Destinations
We currently deliver to the countries and regions listed below. Choose a region to view the supported destinations.
Desktop users can keep multiple regions open for comparison. Mobile users see one open region at a time for a shorter page.
208 destinations across 5 regions- Albania
- Andorra
- Austria
- Belarus
- Belgium
- Bosnia
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Faeroe Islands
- Finland
- France
- Germany
- Gibraltar
- Greece
- Guernsey
- Hungary
- Iceland
- Ireland
- Italy
- Jersey
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Macedonia
- Malta
- Moldova
- Monaco
- Montenegro
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Russia
- San Marino
- Serbia
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Turkey
- Albania
- Andorra
- Austria
- Belarus
- Belgium
- Bosnia
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Faeroe Islands
- Finland
- France
- Germany
- Gibraltar
- Greece
- Guernsey
- Hungary
- Iceland
- Ireland
- Italy
- Jersey
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Macedonia
- Malta
- Moldova
- Monaco
- Montenegro
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Russia
- San Marino
- Serbia
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Turkey
Shipping Methods
Orders are shipped through reliable international carriers based on destination, package size, and available service coverage.
- Available methods may include express courier and standard international delivery.
- Carrier availability can vary by destination.
Processing Time
Processing begins after order confirmation and payment approval. Custom items may require additional preparation before dispatch.
- Ready-to-ship products are prepared as quickly as possible.
- Custom orders follow the production timeline confirmed with the customer.
- Weekend and holiday schedules may affect handling time.
Estimated Delivery Time
Delivery estimates depend on the selected shipping service, destination country, customs clearance, and local carrier performance.
- Express delivery is usually faster and more trackable.
- Remote destinations may require additional delivery time.
- Tracking details are provided after shipment when available.
Shipping Costs
Shipping costs are calculated based on destination, carrier service, package weight, and order details.
- Shipping charges are displayed before checkout completion.
- Additional destination charges may apply for remote areas.
Shipping Address
Customers are responsible for providing complete and accurate delivery information before the order is shipped.
- Include recipient name, street address, city, postal code, country, and phone number.
- Address changes may not be possible after shipment.
- Incorrect addresses can cause delays or return shipments.
Customs, Duties, and Taxes
International shipments may be subject to import duties, taxes, customs processing, or local fees.
- These fees are determined by the destination country.
- Customers are responsible for charges required by local authorities.
Lost or Damaged Packages
If a shipment is lost or arrives damaged, contact customer support with order details and available photos or carrier documentation.
- Keep all packaging materials until the case is resolved.
- Carrier investigations may be required before a resolution is issued.
- Support will help determine the next step based on the shipment status.
Contact Us
For questions about shipping destinations, delivery timing, or order tracking, contact the support team with your order number.
- Email: info@newtimeshair.com
- Phone: 1-626-586-3352
- Hours: Monday to Friday
- Response time may vary during holidays.