Payment Policy

Accepted Payment Methods

We currently accept payments through PayPal.

After our website is fully launched or updated, we may also support additional payment methods through UseePay or other third-party payment service providers.

Available payment methods may vary depending on your country or region, order type, transaction amount, payment provider settings, and website checkout options.

We reserve the right to add, remove, suspend, or change available payment methods at any time without prior notice.

PayPal Payments

PayPal allows customers to make payments securely using a PayPal account or other payment options supported by PayPal.

When you choose PayPal as your payment method, your payment will be processed by PayPal. You may be required to follow PayPal's own terms, policies, verification steps, and payment procedures.

We do not control PayPal's payment approval process, transaction review, payment delay, account limitation, or other actions taken by PayPal.

UseePay and Other Payment Providers

Once available on our website, UseePay may allow customers to complete payments through supported payment methods such as credit cards, debit cards, or other local payment options, depending on the payment methods enabled at checkout.

Payments made through UseePay or other third-party payment providers will be processed by the relevant payment provider. These providers may collect and process your payment information according to their own terms, privacy policies, and security standards.

We do not store your full credit card number, debit card number, or complete payment account details on our website.

Quotations and Payment Confirmation

For wholesale orders, custom orders, private label orders, or bulk purchases, the final payment amount will usually be confirmed through a quotation or invoice.

A quotation may include product price, quantity, customization costs, packaging costs, shipping fees, taxes, discounts, and any other applicable charges.

An order is not considered confirmed until we have accepted the order and received the required payment or deposit.

Production, customization, packaging, or shipment may not begin until payment has been successfully received and confirmed.

Deposits and Balance Payments

For certain orders, including custom products, private label orders, bulk orders, or made-to-order products, we may require a deposit before production begins.

The remaining balance must be paid according to the agreed payment schedule before shipment, unless otherwise agreed in writing.

If the balance payment is not received on time, production, delivery, or shipment may be delayed.

Once production has started, deposits may not be refundable unless otherwise stated in our Return & Refund Policy or agreed in writing.

Currency and Exchange Rates

Product prices and payment amounts may be shown or charged in USD, unless otherwise stated.

If you pay in a different currency, your bank, card issuer, PayPal, UseePay, or other payment provider may apply exchange rates, currency conversion fees, or international transaction fees.

We are not responsible for exchange rate differences, bank fees, card issuer fees, payment provider fees, or other charges imposed by third parties.

Taxes, Duties, and Additional Fees

Product prices do not include import duties, customs fees, local taxes, VAT, sales tax, clearance charges, or other destination-country charges unless clearly stated.

These charges are generally the responsibility of the customer.

Please check with your local customs office, tax authority, or payment provider if you are unsure about possible additional charges before placing an order.

Payment Security

We use third-party payment service providers to help process payments securely.

Payment information is handled by the payment provider selected at checkout or agreed during the order process.

We take reasonable measures to protect order and payment-related information, but we do not control the security systems, verification procedures, or approval processes of third-party payment providers.

Failed, Pending, or Declined Payments

If your payment is declined, pending, reversed, held for review, or not successfully completed, your order may not be confirmed.

We may contact you to arrange another payment method or request additional payment confirmation.

We are not responsible for delays caused by failed payments, payment provider reviews, bank processing times, incorrect payment information, or incomplete transactions.

Payment Errors

If there is an error in pricing, payment amount, invoice details, product information, shipping fee, or other order-related charges, we reserve the right to correct the error.

If an incorrect payment has already been made, we may contact you to arrange an additional payment, refund, credit, or corrected invoice, depending on the situation.

Chargebacks and Payment Disputes

If you believe there is a problem with your payment or order, please contact us first so that we can review and resolve the issue.

Unauthorized chargebacks, payment disputes, or payment reversals may delay order processing, shipment, refunds, replacements, or future transactions.

We reserve the right to suspend or cancel an order if a payment dispute, chargeback, suspected fraud, or unauthorized transaction occurs.

Refunds

Approved refunds will be handled according to our Return & Refund Policy.

Refunds are usually issued to the original payment method used for the order, unless otherwise agreed or required by the payment provider.

Refund processing times may vary depending on PayPal, UseePay, banks, card issuers, or other payment providers.

Transaction fees, currency conversion fees, bank charges, payment provider fees, shipping fees, customs duties, and taxes may not be refundable unless otherwise required by law or agreed in writing.

Fraud Prevention

We reserve the right to verify payment information, billing details, shipping details, order information, or customer identity before accepting or processing an order.

We may refuse, cancel, or delay any order if we suspect fraud, unauthorized payment, incorrect information, suspicious activity, or violation of our policies.

Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our payment methods, website checkout process, third-party payment providers, business practices, or legal requirements.

The updated version will be posted on this page with a new Last Updated date.

Contact Us

If you have any questions about payment methods, invoices, deposits, balance payments, or payment issues, please contact us:

ESSMEI Email: info@newtimeshair.com Phone / WhatsApp: 86-186-6193-9293 Website: newtimeshair.com