Privacy Policy

We may collect personal information that you provide directly to us, information collected automatically through our website, and information received from trusted third parties.

Information You Provide to Us

You may provide personal information when you:

• Submit an inquiry form;
• Request a quotation or product catalog;
• Apply for a wholesale account;
• Place a sample order or bulk order;
• Contact us by email, phone, WhatsApp, live chat, or social media;
• Subscribe to our newsletter or marketing emails;
• Send us product requirements, photos, videos, or customization details;

The information you provide may include:

• Name;
• Company name;
• Job title or business role;
• Email address;
• Phone number or WhatsApp number;
• Shipping and billing address;
• Country or region;
• Business type, such as salon, stylist, distributor, wholesaler, or retailer;
• Order details, product preferences, and customization requirements;
• Payment and transaction information;
• Communication records with our sales or customer service team;
• Photos, videos, or other materials you choose to provide for consultation, color matching, product customization, reviews, or marketing use.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Time zone setting;
• Pages viewed;
• Links clicked;
• Products or content viewed;
• Referring website or search engine;
• Date and time of your visit;
• Website performance data;
• Cookie identifiers and similar tracking technologies.

This information helps us understand how visitors use our website, improve user experience, troubleshoot technical issues, and measure the effectiveness of our marketing campaigns.

Information from Third Parties

We may receive information from third-party service providers, including:

• Shipping carriers;
• Payment service providers;
• Marketing platforms;
• Analytics providers;
• Advertising platforms;
• Business partners or referral sources;
• Social media platforms, when you interact with our pages or ads.

For example, shipping carriers may provide delivery updates, and advertising platforms may provide campaign performance data.

We use personal information for the following purposes:

To Provide Products and Services

• Respond to inquiries;
• Provide quotations;
• Process sample orders and bulk orders;
• Arrange production, customization, packaging, and delivery;
• Confirm payment and order details;
• Provide after-sales support;
• Manage wholesale accounts;
• Communicate with you about products, services, and orders.

To Improve Our Website and Services

• Improve website functionality and performance;
• Understand customer needs and product preferences;
• Improve our product range and service process;
• Troubleshoot website errors;
• Analyze traffic, visitor behavior, and inquiry sources;
• Improve our sales, marketing, and customer service operations.

To Personalize Your Experience

• Recommend products that may suit your business needs;
• Remember your preferences;
• Provide more relevant product information;
• Customize communications based on your inquiry, business type, or previous orders.

To Send Marketing Communications

With your consent where required, or where otherwise permitted by applicable law, we may use your contact information to send product updates, launch announcements, promotional offers, wholesale program updates, educational content, event information, or campaign information.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us directly.

To Protect Our Business and Customers

• Detect, prevent, and respond to fraud;
• Protect website security;
• Verify identity when necessary;
• Prevent unauthorized access;
• Enforce our terms and policies;
• Protect our rights, property, customers, and business partners.

To Comply with Legal Obligations

We may process your information when necessary to comply with applicable laws, regulations, tax requirements, accounting obligations, customs requirements, legal claims, or requests from competent authorities.

Our website may use cookies, pixels, tags, and similar technologies to:

• Keep the website functioning properly;
• Remember your preferences;
• Analyze website traffic;
• Understand how visitors use our website;
• Measure marketing and advertising performance;
• Show more relevant ads on third-party platforms.

Cookies may be placed by us or by third-party service providers such as analytics, advertising, live chat, or website performance tools.

You can control cookies through your browser settings. In some regions, we may also provide a cookie consent banner or preference center where required by law.

We do not sell your personal information as a core part of our business. However, we may share personal information with trusted third parties when necessary for the purposes described in this Privacy Policy.

Service Providers

We may share information with companies that help us operate our business, including:

• Website hosting providers;
• Email service providers;
• CRM and sales management tools;
• Payment processors;
• Shipping and logistics companies;
• Marketing and advertising platforms;
• Analytics providers;
• Customer service and live chat tools;
• IT and security service providers;
• Professional advisers, such as accountants, lawyers, and consultants.

These service providers are only allowed to use personal information as needed to provide services to us.

Business Partners

Where necessary, we may share limited information with business partners, suppliers, manufacturers, packaging providers, or logistics partners to complete your order, quotation, customization, or delivery request.

Legal and Safety Reasons

We may disclose personal information if we believe it is necessary to comply with applicable law, respond to lawful requests, protect our legal rights, prevent fraud or security threats, or protect the safety of our customers, employees, partners, or business.

Business Transfers

If our business is involved in a merger, acquisition, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Because we work with customers, service providers, and partners in different countries, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required by applicable law, we will take appropriate steps to protect your personal information when it is transferred internationally.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide products and services;
• Manage customer relationships;
• Fulfill orders;
• Maintain business records;
• Comply with tax, accounting, customs, and legal obligations;
• Resolve disputes;
• Prevent fraud and protect our business.

When personal information is no longer needed, we will delete, anonymize, or securely store it according to applicable legal and business requirements.

We use reasonable technical, administrative, and physical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

• Secure website connections where appropriate;
• Access controls;
• Password protection;
• Internal data handling procedures;
• Limited access to customer information;
• Security monitoring and system maintenance.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using commercially reasonable measures.

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Object to certain types of processing;
• Request restriction of processing;
• Request a copy of your personal information;
• Withdraw consent where processing is based on consent;
• Opt out of marketing communications;
• Lodge a complaint with a data protection authority, where applicable.

To exercise your rights, please contact us using the contact details below. We may need to verify your identity before processing your request.

If you submit photos, videos, product reviews, testimonials, or other content to us, we may use them to provide customer support, product consultation, color matching, quality review, or other services requested by you.

We will only use your photos, videos, reviews, or testimonials for marketing or promotional purposes where we have obtained your permission or where permitted by applicable law.

You can contact us if you want to request removal of content you previously provided, subject to applicable legal and operational limitations.

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.

The updated version will be posted on this page with a new Last Updated date. We encourage you to review this Privacy Policy periodically.

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us.

ESSMEI Email: info@newtimeshair.com Phone / WhatsApp: 86-186-6193-9293 Website: newtimeshair.com